What Makes a Great Property Manager?
In organizing my thoughts about making my favorite guacamole for a super bowl party I was thinking about what ingredients would I stir together to make a great property manager?
Here’s my list of ingredients:
Lives to help others: Focused on serving the customer or tenant
Organized: Files things away, not cluttered so knows how to get to info quickly and keeps things from slipping thru the cracks
Responsive: Gets back to people as they would want to be responded to
An eye for detail: Can walk a property and see things that many people might walk past
Curious mind: Likes to know a lot of different things since the job is very diverse
Able to juggle tasks: Does not get bogged down – get things delegated or done quickly
Likes change: This job will keep you moving, work inside and outside, meet new people, work on new tasks daily
Problem solver: Likes to solve problems – sometimes you will act like a detective to find out where old paperwork is or what is causing a maintenance problem/ where it is coming from
Communicator: Good on in person, on phone, email, other written communication
Hard worker: Not afraid of working hard, sometimes working after hours to meet with clients – you will need to work smart to stay on top of your client’s needs
If you have some of these ingredients property management will be interesting work that is well suited to you. If you don’t have a few ingredients you will be pushed to grow and will become more skilled in these areas.
- Property Managers are Problem Solving Consultants
- Refine your sales approach after every pitch
- Tax Time Reflection
- New Year’s Resolutions
- You Don’t Know What You Don’t Know
- Severe Weather Service
- Seeing Into the Future
- Do Your Beliefs Limit You?
- Give Clients Options to Win Business
- Responsiveness – The Key to Customer Happiness
- Business Start Up (25)
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- Property Management (16)
- Support (3)
- Testimonials (3)
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As a property manager you are accountant, part detective, part home inspector and part facilitator.
I refer to property managers as professional consultants. Some examples of propbems solved are:
Figuring out why a property takes a long time to lease up and how to fix it. Maybe you can solve this yourself by helping to improve the curb appeal, [...]
In the Army, after each practice mission we would do an AAR or After Action Review with the key leaders to share what worked, what didn’t and what could be improved next time. Your sales approach can benefit from the same mental exersice.
After the pitch I think about what I could have done to prepare [...]
Every year I seem to take stock at New Year’s and then again during tax season. There is the opportunity to look at your W-2 and 1099 income and compare it to the year before as well as your income goals. Additionally, you look at your expenses and do the math to see how much [...]
- New Year’s Resolutions
January 5, 2013 - You Don’t Know What You Don’t Know
December 4, 2012 - Severe Weather Service
October 30, 2012 - Seeing Into the Future
October 4, 2012 - Do Your Beliefs Limit You?
September 5, 2012 - Give Clients Options to Win Business
August 3, 2012 - Responsiveness – The Key to Customer Happiness
July 5, 2012 - Growth and Disruption
June 15, 2012 - Management Marketplace Opportunity
May 3, 2012 - Saving Clients $ on Taxes
April 5, 2012
Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program.