“Secret Service” – Providing Unforgettable Customer Service
I am a big believer in reading books to help me continue to learn and grow. One of my favorite books early on was the E-Myth Revisited by Micheal Gerber that helped me “work on my business” more instead of “in my business” to have a plan for business growth and consistency of service.
Beyond cutting costs and improving efficiencies in my business this year I read several books on Customer Service. Several books by author John DiJulius have really made me stop and question how I am “working on my business”. He has two books, Secret Service (which is really user friendly) and another follow up book that is more detailed called “What’s the Secret?”.
I love life – and I love growing my business. Sometimes growing a business can help you see life a bit differently. I have been working on making my business more automated and efficient to make it easier for employees to deliver great service. However, DiJulius provides many examples of things that I have overlooked. This also made me think of other aspects of my life where I may have overlooked something?
Property Management is a service business so I highly recommend you read these two additional books after reading my program of course! 
. First E-Myth Revisited to help you see how to plan growing your business and next a book from DiJulius to put in systems and training aides to help deliver consistent unforgettable customer serivice. Treat yourself to these gifts for the holidays! Happy Reading & Happy Holidays!
- What Makes a Great Property Manager?
- Goal Achievement
- “Secret Service” – Providing Unforgettable Customer Service
- Few or NO Requirements for Managing Single Family Homes
- Customer Service Improved by Feedback
- Chosen by Bank as Receiver – October 2011
- In the Wake of Natural Disasters
- Summer Reading For Self Improvement
- 13% of US Homes Sitting Empty – Opportunity!
- Summer Brings Movement Opportunity to Property Managers
- Business Start Up (17)
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- Support (3)
- Testimonials (3)
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In organizing my thoughts about making my favorite guacamole for a super bowl party I was thinking about what ingredients would I stir together to make a great property manager?
Here’s my list of ingredients:
Lives to help others: Focused on serving the customer or tenant
Organized: Files things away, not cluttered so knows how to get to [...]
I am a goal junkie. Every year I list out my goals in areas like personal, family, business and work on a plan to achieve them. You need to know where you want to go in order to get there. Here are some guidelines that have helped me achieve over the years:
1) Make the goal [...]
I am a big believer in reading books to help me continue to learn and grow. One of my favorite books early on was the E-Myth Revisited by Micheal Gerber that helped me “work on my business” more instead of “in my business” to have a plan for business growth and consistency of service.
Beyond cutting costs [...]
- Few or NO Requirements for Managing Single Family Homes
November 11, 2011 - Customer Service Improved by Feedback
November 9, 2011 - Chosen by Bank as Receiver – October 2011
October 24, 2011 - In the Wake of Natural Disasters
September 2, 2011 - Summer Reading For Self Improvement
August 3, 2011 - 13% of US Homes Sitting Empty – Opportunity!
July 5, 2011 - Summer Brings Movement Opportunity to Property Managers
June 6, 2011 - Act on Your Ideas & Dreams
April 14, 2011 - Courage Outside Your Comfort Zone
March 16, 2011 - I’ve Answered Hundreds of Email & Phone Questions
February 24, 2011
Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program.