Customer Service Improved by Feedback
I am working on how to improve our business in 2012. I will be announcing improvements to our staff at the holiday party and to our clients in our holiday newsletter. For ideas on the changes I seek input throughout the year. I sent out a customer survey to board members at condo communities we manage in April. I have broken up the survey into the various parts of our service, manager, accounting, maintenance, etc – and have folks rate on a scale of 1-10. I also leave blank space to let us know about any current issues and any improvements they would suggest.
Similarly I emailed around to our staff a survey on how to improve our departments, customer service, any complaints they hear from customers, what ideas they have to make their job more efficient, etc – I used a free resource: www.surveymonkey.com for this.
As you grow your business it is key to get feedback. It will help you prioritise your investments in time and money and will lead to increased referral business.
- What Makes a Great Property Manager?
- Goal Achievement
- “Secret Service” – Providing Unforgettable Customer Service
- Few or NO Requirements for Managing Single Family Homes
- Customer Service Improved by Feedback
- Chosen by Bank as Receiver – October 2011
- In the Wake of Natural Disasters
- Summer Reading For Self Improvement
- 13% of US Homes Sitting Empty – Opportunity!
- Summer Brings Movement Opportunity to Property Managers
- Business Start Up (17)
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- Support (3)
- Testimonials (3)
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In organizing my thoughts about making my favorite guacamole for a super bowl party I was thinking about what ingredients would I stir together to make a great property manager?
Here’s my list of ingredients:
Lives to help others: Focused on serving the customer or tenant
Organized: Files things away, not cluttered so knows how to get to [...]
I am a goal junkie. Every year I list out my goals in areas like personal, family, business and work on a plan to achieve them. You need to know where you want to go in order to get there. Here are some guidelines that have helped me achieve over the years:
1) Make the goal [...]
I am a big believer in reading books to help me continue to learn and grow. One of my favorite books early on was the E-Myth Revisited by Micheal Gerber that helped me “work on my business” more instead of “in my business” to have a plan for business growth and consistency of service.
Beyond cutting costs [...]
- Few or NO Requirements for Managing Single Family Homes
November 11, 2011 - Customer Service Improved by Feedback
November 9, 2011 - Chosen by Bank as Receiver – October 2011
October 24, 2011 - In the Wake of Natural Disasters
September 2, 2011 - Summer Reading For Self Improvement
August 3, 2011 - 13% of US Homes Sitting Empty – Opportunity!
July 5, 2011 - Summer Brings Movement Opportunity to Property Managers
June 6, 2011 - Act on Your Ideas & Dreams
April 14, 2011 - Courage Outside Your Comfort Zone
March 16, 2011 - I’ve Answered Hundreds of Email & Phone Questions
February 24, 2011
Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program.