Customer Service Improved by Feedback
I am working on how to improve our business in 2012. I will be announcing improvements to our staff at the holiday party and to our clients in our holiday newsletter. For ideas on the changes I seek input throughout the year. I sent out a customer survey to board members at condo communities we manage in April. I have broken up the survey into the various parts of our service, manager, accounting, maintenance, etc – and have folks rate on a scale of 1-10. I also leave blank space to let us know about any current issues and any improvements they would suggest.
Similarly I emailed around to our staff a survey on how to improve our departments, customer service, any complaints they hear from customers, what ideas they have to make their job more efficient, etc – I used a free resource: www.surveymonkey.com for this.
As you grow your business it is key to get feedback. It will help you prioritise your investments in time and money and will lead to increased referral business.
- Property Managers are Problem Solving Consultants
- Refine your sales approach after every pitch
- Tax Time Reflection
- New Year’s Resolutions
- You Don’t Know What You Don’t Know
- Severe Weather Service
- Seeing Into the Future
- Do Your Beliefs Limit You?
- Give Clients Options to Win Business
- Responsiveness – The Key to Customer Happiness
- Business Start Up (25)
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As a property manager you are accountant, part detective, part home inspector and part facilitator.
I refer to property managers as professional consultants. Some examples of propbems solved are:
Figuring out why a property takes a long time to lease up and how to fix it. Maybe you can solve this yourself by helping to improve the curb appeal, [...]
In the Army, after each practice mission we would do an AAR or After Action Review with the key leaders to share what worked, what didn’t and what could be improved next time. Your sales approach can benefit from the same mental exersice.
After the pitch I think about what I could have done to prepare [...]
Every year I seem to take stock at New Year’s and then again during tax season. There is the opportunity to look at your W-2 and 1099 income and compare it to the year before as well as your income goals. Additionally, you look at your expenses and do the math to see how much [...]
- New Year’s Resolutions
January 5, 2013 - You Don’t Know What You Don’t Know
December 4, 2012 - Severe Weather Service
October 30, 2012 - Seeing Into the Future
October 4, 2012 - Do Your Beliefs Limit You?
September 5, 2012 - Give Clients Options to Win Business
August 3, 2012 - Responsiveness – The Key to Customer Happiness
July 5, 2012 - Growth and Disruption
June 15, 2012 - Management Marketplace Opportunity
May 3, 2012 - Saving Clients $ on Taxes
April 5, 2012
Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program.