“Secret Service” – Providing Unforgettable Customer Service
0I am a big believer in reading books to help me continue to learn and grow. One of my favorite books early on was the E-Myth Revisited by Micheal Gerber that helped me “work on my business” more instead of “in my business” to have a plan for business growth and consistency of service.
Beyond cutting costs [...]
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You are currently browsing the Quick Start Property Manager Program blog archives for December, 2011.
- Property Managers are Problem Solving Consultants
- Refine your sales approach after every pitch
- Tax Time Reflection
- New Year’s Resolutions
- You Don’t Know What You Don’t Know
- Severe Weather Service
- Seeing Into the Future
- Do Your Beliefs Limit You?
- Give Clients Options to Win Business
- Responsiveness – The Key to Customer Happiness
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As a property manager you are accountant, part detective, part home inspector and part facilitator.
I refer to property managers as professional consultants. Some examples of propbems solved are:
Figuring out why a property takes a long time to lease up and how to fix it. Maybe you can solve this yourself by helping to improve the curb appeal, [...]
In the Army, after each practice mission we would do an AAR or After Action Review with the key leaders to share what worked, what didn’t and what could be improved next time. Your sales approach can benefit from the same mental exersice.
After the pitch I think about what I could have done to prepare [...]
Every year I seem to take stock at New Year’s and then again during tax season. There is the opportunity to look at your W-2 and 1099 income and compare it to the year before as well as your income goals. Additionally, you look at your expenses and do the math to see how much [...]
- New Year’s Resolutions
January 5, 2013 - You Don’t Know What You Don’t Know
December 4, 2012 - Severe Weather Service
October 30, 2012 - Seeing Into the Future
October 4, 2012 - Do Your Beliefs Limit You?
September 5, 2012 - Give Clients Options to Win Business
August 3, 2012 - Responsiveness – The Key to Customer Happiness
July 5, 2012 - Growth and Disruption
June 15, 2012 - Management Marketplace Opportunity
May 3, 2012 - Saving Clients $ on Taxes
April 5, 2012
Educated at Cornell University. Trained in the United States Army. Russell Munz has taken resources from both of these experiences to benefit you with the documentation included in the Quick Start Property Manager Program.